Professionally trained staff and sophisticated full service Amtelco equipment reflect our consistent high standards of performance.
We take pride in our integrity and fair business practices.
Sunset Communications, a locally owned family business was opened in 1986. Owners Glena Crumal and Eddye Farrar were former associates of Glen Crumal who established Sunset Homes and Crumal Realty in Visalia in 1950. Manager Joan Williams brings over 28 years of answering service experience to the Sunset team.
Our community participation and professional affiliations have included:
- Visalia Chamber of Commerce
- Tulare / Kings County Hispanic Chamber
- WEB/PIC (Workforce Investment Board/Private Industry Council
- Networking for Women
- Soroptimist International
- N.A.E.O. (National Amtelco Equipment Organization)
- A.S.T.I. (Association of TeleServices International)
Sunset Staff Mission Statement: “We personally handle telephone calls 24 hours a day with prompt, confidential service that is customized to meet the needs of our users.”
Our award winning INFINITY system is manufactured by Amtelco in McFarland, Wisconsin. Amtelco is a trusted name in call center communications, designing and upgrading equipment and software for the answering service industry. Amtelco provides Sunset Communications with a 24 hour support service.
We have power backup in the event of Edison outage.
Bilingual Services >>We have bilingual staff available for Spanish translation 24 hours a day. Caller I.D. >>Caller name and phone number appear on an operator monitor with each call. This information is transferred to the message template, saving operator time and minimizing mistakes. Voice Logger >>Each call coming through our service is recorded. These call can be retrieved and forwarded on e-mail for review. Customized Menus & Templates >>With each new account our manager custom builds a menu and designs the number of required templates. Automatic Call Distribution >>Automatically records and distributes “on call” information for individuals or groups insuring that “on call” information is accurate at all times. Call Prioritization >>Allows manager to rank in-coming calls so that highly sensitive accounts can have answering priority. Message Storing >>Messages are stored for 90 days and are available in hard copy. One Step Delivery >>With a single key stroke, our Infinity system allows us to page, e-mail, text, fax messages or cross connect calls. Physicians’ Line >>We maintain a dedicated call-in line for medically related accounts. Auto Check-Out >>An account can be programed to be activated and/or deactivated at your choice of times. Message Delivery >>You determine the time and delivery method to automatically pick up your messages each day Call Forwarding >>If your staff forgets to activate call forwarding, by arrangement Sunset can solve your problem DSL >>Insures rapid delivery of phone calls and e-mail messages. Multiple Lines >>Amtelco Infinity system allows us to accept hundreds of calls at one time. While the calls might be “parked” our lines never ring busy. Toll Free Prefixes >>Sunset has purchased local prefixes in numerous counties and cities which allows service at many out-of-area locations at no extra cost. Security Cameras >>Security cameras are installed at Sunset to allow 24 hour staff supervision and safety. Within a 24 hour window, we can review visual and auditory activity of staff. Training >>Staff screening and training is important at Sunset. No operators are allowed to take calls until fully trained and are supervised in the interim. References >>Comments from current users of Sunset services are available upon request.
What is an Answering Service or Call Center?
We are a group of telephone secretaries who answer your phones when your office staff is not available, after hours, during meetings, lunchtime, holidays. We store or deliver messages depending on your instructions.
Why do I need an Answering Service?
YOU NEVER MISS A CALL.
How can Sunset save me money?
We answer phones 24 / 7 and can assist with scheduling. See "Our Services" for a complete list.
Will my rates be raised?
We guarantee, No Surprises! A simple contract guarantees your rate, requiring a 30 day notice for rate change or cancellation of service. This contract also provides Sunset with legal permission to answer your telephones and handle confidential information.
Will there be a toll charge to my location?
We offer local prefixes (no toll charge) throughout Tulare, Kings, Kern, Merced, and Madera counties with others available as needed.
2831 West Caldwell (Caldwell @ County Center)
Visalia, California 93277
Visitors are always welcome!
Owner: Glena Crumal
Manager: Joan Williams
We offer two BASIC packages:
- $50 per month for 100 calls
- $100 for 300 calls
$0.55 is charged for each excess call. We do not charge “set-up” or origination fees
In these BASIC Packages:
- Your messages can be stored, paged, faxed or emailed
Your callers are able to reach an operator for emergencies
Beyond the Basic Packages, our rates are customized. Your costs are determined by call volume and “a la cart” choices that are listed in “Our Services”.